Delivery & Returns

  • Delivery and Returns

At present, we only deliver to the UK, including England, Scotland, Wales, Isle of Wight and the Isle of Man.

Unfortunately we cannot deliver large items to Northern Ireland, Ireland or the Channel Islands. We can pack larger items for transit, if you can arrange your own collection. Please call us for further information.

Our primary courier services are APC Overnight, DX, Evri and DHL.

 

Delivery Pricing

ITEM

AVAILABILTY

PRICE (+ VAT)

DELIVERY INFORMATION

Small Item Order (up to 1Kg)

For items such as Newel caps, end caps, handrail brackets, treatex & small accessories.

Available for delivery to England, Low Lands of
Scotland and Wales

£6

(£7.20)

Small item orders, are orders consisting of a few small items weighing up to 1Kg only.

A preferred delivery date needs to be specified in the "preferred delivery date" box at the end of the checkout.

Deliveries take place between 8am and 6pm, Monday to Friday.

Small Item Order (1Kg - 5Kg)

For items such as several Newel caps, end caps, handrail brackets, a few spindles, treatex & small accessories.

Available for delivery to England, Low Lands of
Scotland and Wales

£8.50

(£10.20)

Small item orders, are orders consisting of a several small items up to 5Kg in total.

A preferred delivery date needs to be specified in the "preferred delivery date" box at the end of the checkout.

Deliveries take place between 8am and 6pm, Monday to Friday.

Standard Delivery (5Kg+ including any long length items)

England, Low Lands of Scotland and Wales

Only available for delivery to England, Low Lands of
Scotland and Wales

£20

(£24)

A preferred delivery date needs to be specified in the "preferred delivery date" box at the end of the checkout.

Deliveries take place between 8am and 6pm, Monday to Friday.

Delivery Before 12.00pm (5Kg+ including any long length items only) 

Not available in Highlands of Scotland, Grampian, Isle of Wight and the Isle of Man

£32

(£38.40)

A preferred delivery date needs to be specified in the "preferred delivery date" box at the end of the checkout.

Deliveries are made before 12 noon Monday to Friday.

Highlands of Scotland, Grampian, Isle of Wight & Isle of Man (5Kg+ including any long length items only) 

Only available for delivery to The Highlands of Scotland, Isle of Wight & Isle of Man

£50

(£60)

A preferred delivery date needs to be specified in the "preferred delivery date" box at the end of the checkout.

Deliveries are placed on a 3 - 5 day service.

Deliveries take place between 8am and 6pm, Monday to Friday.

 

Saturday, Sunday and Bank Holiday deliveries are unfortunately not available.

 

Please Note: We recommend that customers allow sufficient time for your stair parts to become acclimatised before fitting them.

Returned Items

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink wrap intact) and will issue a full refund for the price paid for the item. We can only accept the return of opened items if they are faulty.

 

Please use the Returns Form that will come with your paperwork, however if you cannot find yours, you can download a copy to print out and fill in here.

 

Unfortunately, we do not offer a free returns policy. All returns are the responsibility of the customer. We recommend www.parcel2go.com or www.parcelmonkey.co.uk for arranging the most cost-effective way of returning items.

 

If you return products which are outside our 28 days returns policy, we are unable to process a refund.

 

We cannot accept returns on any made to order products, partial multipack orders and special orders.

 

Please follow the steps below to enable us to process your refund efficiently:

 

  • Fill in and include the provided returns form (see above if you cannot find one).
  • In case of fault or damage with item, please contact us prior to returning detailing the fault or damage.
  • Wrap all items securely in its original packaging.
  • Cost of returning item is paid for by the customer.
  • Send all packages the following address:

 

Jackson Woodturners,
Rutland Road,
(Corner of Rutland Street),
Sheffield,
South Yorkshire
S3 9PJ

 

Refunds will be issued within 10 working days of the items being received back into us. We will notify you when the item(s) have been received and the item refunded by email. For your protection we recommend that you use a recorded & insured delivery service.

Cancelled Orders

 

Order that have not yet been dispatched, can be cancelled free of charge. Cancelled orders that have been dispatched will incur a 10% re-stocking fee and your delivery charge will not be refunded. This includes orders that have been returned to us after a failed delivery attempt by the Courier service.